Dispatcher Job Overview

We are looking for a detail-oriented Dispatcher to dispatch our drivers to customer locations. In this role, your duties will include communicating with our customers to record their requirements, planning and adjusting call importance, as well as scheduling drivers.

To ensure success as a Dispatcher, you should exhibit extensive experience in dispatching trucks and the ability to work under pressure. Ultimately, an outstanding Dispatcher is someone whose organizational skills translate into exceptional customer service and call disbursement.

Dispatcher Responsibilities:
  • Scheduling drivers 

  • Communicating with customers about details, delivery or pickup times, and special handling requests.

  • Preparing dispatch documents, as well as generating invoices.

  • Maintaining records of dispatched calls as well as delivery and pickup times.

  • Knowledge of TDLR Rules regarding Release of Vehicles from Vehicle Storage Facility (VSF)

Dispatcher Requirements:
  • High School Diploma or GED.

  • Must be able to pass a background check and eligible for TDLR VSF License

  • Experience as a Dispatcher in a similar industry.

  • Exceptional ability to schedule drivers and dispatch drivers to customer locations.

  • Extensive experience in customer services

  • Experience with Towbook Dispatch software preferred, not required.

  • Proficiency in office software, including Microsoft Word, Excel, and Email.

  • Knowledge of applicable transportation regulations and laws.

  • Excellent organizational, communication, and time management skills.

  • Must be available to work nights, weekends or holidays.